Introduction
Rainford Apparel Ltd is committed to safeguarding the privacy of our website visitors and customers and we take your privacy seriously.
What We need
Rainford Apparel Ltd will be what’s known as the ‘Controller’ of personal data you provide to us. We will collect your personal data when you contact us via the email contact form or complete a sales transaction. When you make a purchase through the website, we collection certain information about you, including your name, billing address, payment information (including credit card numbers), business name (optional), email address, and phone number.
why we need it
We need your information to administer your account and provide products and services requested from us. This is for legal purposes, necessary for sales contract to which the individual is a party.
Your information is processed using primarily electronic means and is used, without limitation, for the following services:
- Internal record keeping
- Order fulfillment and related activities
- Management of payments, including anti-fraud control when paying by credit/debit card;
- Marketing communications
- Responding to customer service requests and similar communications from you
- Technical assistance.
What we do with it
This information will not be given out to any outside party for marketing purposes.
When placing an order on our website, we use Stripe, a third party payment processor. Your payment will be processed by Stripe, who collect, use and process your information, including payment information, in accordance with their privacy policies.
You can access their privacy policy via the following link: https://stripe.com/gb/privacy By using this extension, you may be storing personal data or sharing data with an external service.
We may share your name, delivery address, email and phone number with our courier companies in case they need to contact you in relation to a delivery.
We ship with Transglobal Express you can access their privacy policy via the following link: https://www.transglobalexpress.co.uk/privacy-policy/. By using this extension, you may be storing personal data or sharing data with an external service.
When you email us via our contact page, contact form, your information such as your name and email address will be shared with WPforms, a third party service provider. WPforms will collect, use and process your information in accordance with their privacy policies.
You can access their privacy policy via the following link: https://wpforms.com/privacy-policy/ By using this extension, you may be storing personal data or sharing data with an external service.
HOW LONG WE KEEP IT
We are required under UK tax law to keep your basic personal data for a minimum of 6 years after which time, paper records will be destroyed. Your name and location will be kept for archive and provenance details indefinitely.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
VISITORS TO OUR WEBSITES AND SOCIAL MEDIA PLATFORMS
When your visit www.rainfordapparel.com you will be invited to consent to Cookies being used. We do not collect any personal information when you visit our website. If you contact us via our social media platforms your information will not be shared with any third parties.
The following links are to our social media platform privacy policies:
Instagram: https://privacycenter.instagram.com/policy
By using this extension, you may be storing personal data or sharing data with an external service.
Spotify: https://www.spotify.com/uk/legal/privacy-policy/
By using this extension, you may be storing personal data or sharing data with an external service.
Cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as provide information to the owners of the site to help improve the performance of the website and content. Listed below are the Cookies we use and why.
Cookie : _ga_* Duration: 1Year 1 Month 4 Days.
Description: Google Analytics sets this cookie to store and count page views.
Cookie: _ga Duration: 1 Year 1 Month 4 Days.
Description: Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
We share your data with our third party service providers, list below, to help process orders securely, with shipping and to help us understand the visitor experience and how to improve our services:
Stripe to help process payments made on our website (www.rainfordapparel.com)
WPforms to help us with correspondence with you, when you submit email messages via our contact page email form.
Transglobal Express, our shipping courier, who will receive information about you, including your name, shipping and billing addresses, email address, and phone number.
Google Listings and Ads, help to improve our services and promote our website/business. You can see googles privacy policy via this link: https://support.google.com/adspolicy/answer/54817 By using this extension, you may be storing personal data or sharing data with an external service.
WooCommerce Google Analytics Intergration, to help with gathering information about our the website’s performance and to help understand our customer demographic, to help improving our services. You can find more information about the WooCommerce privacy policy via this link: https://woo.com/document/marketplace-privacy/#:~:text=Information%20shared%20with%20WooCommerce.com&text=When%20you%20make%20a%20purchase,about%20you%20or%20your%20customers. By using this extension, you may be storing personal data or sharing data with an external service.
What rights you have over your data
Under the Data Protection act 1998 and GDPR, you have the rights as an individual which you can exercise in relation to the information we hold about you. If you have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. If you are not satisfied with our response you can complain to the Information Commissioner’s Office (ICO).
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
HOW to contact us
If you would like to request information you can email us at [email protected] or via our contact form on our Contact page.